Hospitality Horror Stories! Ghosts, Missing Tips and Other Hotel Ghost Tales!
Hospitality Horrors; Ghosts, missing tips and other hotel ghost stories is a compilation of stories and situations experienced by some of my Hugot Hotelier followers.
And what better time to share them, with Halloween coming up!
We all love a good horror story or two. So, find a safe space (where no ghosts can creep up behind you), and get reading some of the spooky stories shared to me by hotel employees.
Make sure your lights are on!
Hospitality Horrors! Ghosts, Missing Tips and Other Hotel Ghost Stories
Room Service sa 528. Dulong room. Sabi ng order-taker medyo madaming order si ma’am. May special request pa daw ng baby food… tapos naputol. The order-taker is trying to call the room, kaso busy. Tumawag sa FO yung F&B para mag pa-connect sa nasabing room. Sabi ni FO OOO (Out-of-Order) yung room na yun since nag open ang hotel. Tsaka walang phone dun sabi nung operator. Kinilabutan yung GY shift after ng incident na yun.
(Room Service received a call from room 528, which was a corner room. The order-taker said that the woman had a lot of orders. There was even a request for baby food. Then the line got cut off. He tried calling back but the line was busy. He then called Front Office to ask to be connected, but he was informed that room 528 has been OOO status (Out-of-Order) since the hotel opened, and that there was no phone line in there. Goosebumps!)
Two Housekeeping staff, may nakasabay na girl sa elevator, about 5 yrs old. Inask siya nung 2 na HK staff nasaan mom nya pero hindi siya sumasagot. Tumigil sa isang floor elevator and biglang tumakbo si girl palabas. Hinabol nung 2 na HK staff pero biglang nawala yung girl.
(Two Housekeeping staff entered the elevator and saw a little girl, around 5 years old. They asked her where her mom was, but she didn’t respond. The elevator stopped on one floor and the girl ran out. They ran after her but she suddenly disappeared.)
Sabi nila may tatlong batang palaro-laro daw dyan sa hotel namin pero siyempre binalewala ko.Then one night tapos na duty (stay in ako) at 11 pm, I used the employee service elevator. Mag isa ako pero narinig ko sa tabi ko at likod ko na may nagtatawanan na mga bata. Balewala pa rin sakin, pero yung unahan mo ko sa pinto na imposibleng bumukas ng walang pwersa eh iba na yun. Direcho kwarto na ko buti may Alfonso ko ubos lasheng tulog ako.
(They told me that were were three “little kids” playing all over the hotel. But I didn’t take it seriously. Then one night, after my duty at 11PM, I used the employee service elevator. I was all alone but I could hear kids laughing behind me and beside me. I just ignored them. But when I left the elevator, and the door in front of me opened by itself, that’s already a different story! Good thing I had an Alfonso to help me fall asleep.)
Around 4am. Gym room, public area na staff may nakitang isang guy. Sinabihan ni PA staff na sa 2nd floor ang lobby and for inquiries and closed na gym. Pero nakatayo lang yung guy. Dedma si PA. Early that morning, we received advise that a former colleague died of heart attack. Nalaman ni PA and nakita picture and told us na siya ung guy na nakita niya sa gym. RIP na lang.
(A member of the Public Area staff saw a guy standing at the door to the Gym, at around 4am. He told him to proceed to the lobby, at the 2nd floor for inquiries, and explained that the gym was already closed. But the guy just stood there, so the PA went on his way. Early the next morning, we found out that a former colleague had died of a heart attack. The PA saw the picture of him and confirmed that it was the same guy he saw standing in front of the gym the night before. May he rest in peace.)
Kevin Carl R:
In my 2 years’ experience sa Graveyard shift pinaka nakakatakot yung magsi-CR nako may dumi yung inidoro pero wala naman tao. Huhu scary!
(In my 2 years’ experience working the Graveyard shift, the scariest thing was going to the restroom and finding poop in the toilet but no one in there!)
F.O. Night Shift: “Sir, may bata ba na sabay na naka check-in sa room 403?”
F.O. “Di ako makatulog sir,Iyak ng iyak ang bata bandang alas tres ng madaling umaga..”
* Pero wala talagang bata na naka check-in dun na floor at that time. Late ko na sinabi ang totoo sa kanya na wala talagang bata na naka stay dun. Sinabi ko lang nung mag close na ang Resort dahil sa pandemic.
(FO Night Shift: “Sir, is there a kid in room 403?”
FO: “I couldn’t sleep last night, the kid kept on crying around 3AM.”
Me: “Yeah, there’s a kid.”
* But there really weren’t any children checked in on that floor. I didn’t tell him the truth until the resort was about to close, because of the pandemic.)
One time, nasa 2BR ako nanlamig na yung katawan ko kasi alam kong may kasama ako (nakakaramdam ako ng spirits). Dedma lang ako kasi sanay na sa ganyan, minsan iniisip ko na lang din mga kasamahan ko na nagti-trip lang. I was in the bathroom narinig ko cart ko may gumalaw inisip ko Visor kasi tinitingnan yung worksheet ko. Pagtingin ko lahat ng mga linen, towels and amenities sabog na sabog sa cart pero wala kong narinig na anong ingay. Usually maririnig ko yun pag may gumagalaw.
Narealize ko na rin na namamahinga rin sila lalo na sa mga bakanteng kwarto kaya matuto muna tlgang kumatok at wag nang mag-ingay.
(One time, I was in a 2-bedroom suite and I felt my body go cold. I knew someone was in there with me (I can feel spirits). I tried to ignore it since I am used to things like that. I just pretend it’s one of my co-workers playing tricks on me. When I was in the bathroom, I felt some movement near my cart. I thought it was just my supervisor looking at my worksheet. But then I saw that my cart was completely trashed. All the linen, towels and amenities were all over the place. The strange thing was I didn’t hear any noise of it happening at all. I realized that spirits need rest too, especially those in vacant rooms. So we must learn to knock first and to be quiet.)
Nakakapraning yung part na iniwan ni guest yung tip mo sa table tas nung bumalik ka nawala na.
(It’s really freaky when a guest leaves a tip for you on their table. But when you return to the room, it has mysteriously disappeared.)
May guest na lumapit sa FO, saying na may bata daw na naka-cap nakaupo sa hallway ng 17th floor, baka nawawala ang bata at pa-assist na lang. Pinacheck ko sa Security at CCTV, wala namang bata, pina-review ko ulit from morning til hapon wala talagang bata na nakaupo.
(A guest approached FO saying that there was a kid, wearing a cap, in the hallway of the 17th floor, and that he may be lost and needs help. I asked Security to check the CCTV, from morning through til afternoon, but there was no kid.)
Guest: “Empleyado ka dito?”
Me: “Yes po, is there anything I can do for you?”
Guest: “Bakit lagi nagri-ring yung telephone namin every 12:45 ng hapon at 5:45 ng hapon?”
Me: “Sorry ma’am, we are having technical problem sa lines natin (palusot na).”
Actually, there are two rooms na ganun every single day — yung unang room sa dulo, at huling room sa dulo. Sanay na po ako lalo na kapag mababa occupancy.
(Guest: “Do you work here?”
Me: “Yes, is there anything I can do for you?”
Guest: “How come our phone always rings every 12:45PM and 5:45PM?”
Me: “Sorry ma’am, we are having technical problems on our phone lines. (Trying to make an excuse)”
Actually, there are two rooms that are like that every single day; the two rooms on both ends of the hall. I’m already used to it especially during low occupancy.)
Sa locker room huhu nakakatakot 2018 nun e training ko nun nawalan ako ng 9k!
(I had a really scary experience back in 2018 when I was undergoing my training. It was in the locker room, and I lost my Php9,000!)
It was 10PM on the 34th floor. Four of us banquet servers were dimming the light in the function rooms, one by one.
As we slowly reached the end of the hallway, towards the elevator at the opposite end, a very thick smoke passed across the hallway. The four of us just ran, pressing the button of the elevator, without any words or sounds in our mouths only our fast hard heavy steps.
Then once inside the elevator, a few seconds of silence Before I said: “nakita nyo yun?” (Did you see that?)
Waiter 1: “luh g*go”
Waiter 2: “tang*na hahahaha”
waiter3: “hinde, nakitakbo lang ako” (No, I just ran with you guys)
Yung naglilinis ka mag-isa tapos may makikita ka na nakatayo na puting puti sa harap ng nililinis mo na salamin!
(When you’re cleaning a room by yourself then you see a white figure, behind you, reflected in the mirror that you are cleaning!)
Way back eight years ago, my Indonesian co-worker sa isang cruise had a ‘third eye’. Tumakbo palabas ng room na nililinis nya at sinabi niya sa amin na kasi nga daw my babae sa labas ng balcony. Sinabi namin sa assistant manager and he said na last year pala my tumalon na babaeng guest sa room na yun. Kasi daw nagbibiruan sila ng cousins niya. Ni-lock daw siya balcony, at sa sobrang galit daw sinabi nya tatalon daw siya kaya ayon tumalon nga. Hindi na nakita kaya bumabalik-balik yung kaluluwa ng babae.
(Way back, eight years ago, my Indonesian co-worker in a cruise ship had a ‘third eye’. He ran out of the room he was cleaning and told us that there was a woman in the balcony. We told our assistant manager and he said that last year, a female guest jumped off that balcony to her death. Her cousins locked her out in the balcony as a joke and she got upset and said she would jump, and she did. They never found her body, which is why her spirit keeps coming back.)
Around 8:30PM nagkukwentuhan habang nagpi-print ako ng Banquet Event Order (BEO) for my convention. May sumitsit sa amin ng katrabaho ko pero hindi ko pinansin kasi second time ko na yun maranasan. Eh siya first time niya. Tinanong niya pa ako kung narinig ako. Scary. Nag pack-up kaagad kami.
(Around 8:30PM, my co-worker and I were chatting while I was printing a BEO for my convention. We heard someone say “Psst” but I ignored it since it was already my second time to experience this. However, my co-worker asked if I heard it too. Scary. We packed up and left right away.)
It was 9pm, I was alone in the office when suddenly all picture frames from all the desks fell down. There was no wind, and all the doors and windows were closed.
First day of my immersion somewhere in Mactan, at around 12MN, the furniture next to my room kept moving and making sounds. Yung akala mo may naglilipat ng tables & chairs na hinihila. Nagising ako sa ingay pero natulog na lang ulit ako kasi pagod sa byahe and maaga training the next day. When I went back to Manila kniwento ko sa officemate ko. Casually he said, “ah multo yun.” So ako hindi naniwala. After several months we had our new Japanese Director. Kinwento niya sa amin na ganun din na experience niya. Multo nga!
(First day of my immersion somewhere in Mactan, at around 12MN, the furniture next to my room kept moving and making sounds, as if someone was moving and dragging chairs and tables around. I woke up due to the noise but went back to sleep since I was tired from traveling and I had to wake up early. The next day, I told my office-mate about it and he casually said, “oh, that’s a ghost.” I didn’t believe him, until after several months when we got a new Japanese Director who shared his experience which was exactly the same as mine. It really was a ghost!)
It’s a story of an OJT.
After ng event sa function room, nag se-selfie sya (parang remembrance daw). Pag check niya sa gallery niya to see yung mga selfie niya, naihagis niiya yung phone nya kasi may sa empty space ng selfie niya may naka dikit na image ng ulo na babae na naka belo. Most of the OJT and security, even the other staff nakita yung selfie niya. Pinabura na lang yung selfie para wala ng issue.
(This was a story of an OJT:
After an event in the function room, she took several selfies as a remembrance. When she checked her phone gallery, she was shocked to see in one of the photos that in the empty space beside her head, there was an image of the head of a woman wearing a veil. Most of the other OJTs, Security and the other staff saw the selfie. She was asked to just delete the photos to avoid any issues.)
Night duty may lumapit na guest sa kanya and sinabi na may wedding function pala kayo?
Nagtaka si GSA, napasagot na lang ng “ma’am?”
Reply naman ng guest nakita ko yung bride sa loob ng function room.
(description lang sa lugar – para makapag CR, dadaanan mo muna yung function room).
Reply ni GSA: ma’am wala po kami function today.
Reply ni guest: meron kaya.
GSA – pinapuntahan sa security at duty supervisor at sinama yung guest, walang tao sa loob. Sabay alis ng guest na nag mamadali.
(The GSA was on night shift when a guest, who went to the restroom and passed by the Function Room, casually mentioned in conversation that she saw a bride inside the function room. The GSA told her that there were no scheduled events that day. The guest insisted that she saw someone, so they were accompanied by the Security and Duty Supervisor to check. When they saw the empty function room, the guest hurriedly left the hotel.)
How about you? Do you have any Hospitality Horror Stories? Let me know in the comments.