Events Executive
Sales and Marketing / by Gold Repedro / 609 views
Position Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2-years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
If you’re interested you can apply to the link https://www.linkedin.com/jobs/search/?currentJobId=3964988499&f_C=32945&geoId=92000000&origin=COMPANY_PAGE_JOBS_CLUSTER_EXPANSION&originToLandingJobPostings=3964988499%2C3960554843%2C3960558575%2C3961491582%2C3943035856%2C3960260204%2C3956044513%2C3963364148%2C3940382305
- Listing ID: 37072