Why is it important to give particular attention to motivating employees in the Hospitality Industry? Well, consider the words of J. Willard Marriott:
“Take good care of your employees,
and they’ll take good care of your customers, and the customers will come back.”
It is for this reason that motivating employees should play a big part in any service-based team. But more so for teams working in the hospitality industry. More
I often get asked about my job by people. They ask me to give them an example of A Day in The Life of a Hotel Duty Manager.
So, here is just one example of my working day.
Lesson learned: eat before your shift starts More
What if there was an App for Rating Hotel Guests?! Something like TripAdvisor.
But instead of guests reviewing hotels and employees, it is us, rating Hotel Guests!
And hotels could check to see a guests ratings before deciding whether to accept a booking from them.
How would guests gain 5 stars from hoteliers? More
While some of us would rather forget about work when it’s time to relax, sometimes it can also be entertaining to watch other people go through the things we go through at work.
And watch how they handle it. Or don’t handle it!
Here are my Top 10 Hotel Movies Every Hotelier Should Watch More
Hospitality Horror Stories! Ghosts, Missing Tips and Other Hotel Ghost Tales! Hospitality Horrors; Ghosts, missing tips and other hotel ghost stories is a compilation of stories and situations experienced by some of my Hugot Hotelier followers. And what better time to share them, with Halloween coming up! We all love a good horror story […] More
Service is just a short and small word, but the impact is huge. Whether it is bad service or exceptional service.
I have visited, and worked for, many different hotels all over the world. I have been brought in to failing hotels, to help turn them around.
And the thing I have observed is that service can make or break a hotel. More
It’s perfectly normal, when hearing the words “I want to speak to your supervisor”, to have an emotional reaction.
You may feel upset, or affronted. Devalued or disrespected. You may even feel angry. You may take it personally.
And you will most likely be left feeling bad about it for quite a while afterwards. More
Royal Hotel Visits! Or, What happens if you are stuck in an elevator with Royalty? Meeting VIP’s can be one of the exciting perks of working in hospitality but Royal hotel visits, are a whole other experience! Get ready to learn new jargon, such as what it means when Princess Anne needs to “tidy”. Who […] More
Let’s talk about Listening Skills.
This may sound a bit odd but do you listen to reply?
Or do you listen to understand?
We do so much listening throughout our day, that it becomes second nature. We do not question what we are doing. More
Take a moment to think about a time when you have gone into a shop, restaurant, bank or maybe even a clinic. Those times when you were met by a sullen faced, un-smiling member of staff.
A person who appeared to be totally without human emotion or warmth?
How did you feel?
Afterwards did you mentally say to yourself
“I will never come back here again?”
More
Many hotels, resorts and restaurants may already be open to serve you. And we are very grateful to have pandemic hotel guests. But it’s very likely that we are majorly understaffed and the hotel, resort and restaurant are being run by a skeletal workforce.
The hotel industry has been directly hit by this pandemic, so here are a few things that I would respectfully ask you to consider. More
Your hotelier Ates and Kuyas are here to dish up some “Real Talk” hotelier advice with 25 tips to read and absorb. We recently published an article called 25 Hospitality Life Lessons where we featured wise and worldly advice coming from hoteliers, who shared their thoughts on the Hugot Hotelier Facebook page. Most of the […] More
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