HOSPITALITY TALK
Do YOU make the team better or worse?
You can work at the best company. With the best benefits and the best leaders. But at the end of the day, you STILL have to make a decision about how exceptional you are going to be.
And it is THAT decision which determines what type of teammate you are. More
there are basically two choices available for waiters and waitresses.
You can be a Good Waiter. Or, You can be a Bad Waiter.
I recommend you try the second option as it will be far more rewarding and enjoyable. More
International Housekeeping Week is held during the second full week of September. More fully known as International Housekeepers and Environmental Services Week, it is a week dedicated to recognizing the efforts of these hard-working custodial staff members. 10 Things Housekeeping & Room Attendants Wish They Could Tell You during International Housekeeping Week. Housekeeping is more […] More
10 Types of Hotel Guests You Will Find in Philippine Hotels Over the years I’ve noticed that there are 10 different types of Hotel Guests you will find when working in a Philippine Hotel. Some of them are my observations, and some are the observations posted by my followers and fans on Hugot Hotelier. Working […] More
I’ve hand-picked 25 Hospitality Life Lessons just for you, sent to me from my facebook page: Hugot Hotelier from people working in the industry Every year, thousands of students graduate from college. They set off looking for that perfect hotel job, deeming themselves ready and prepared after several years of studying everything under the […] More
Providing Great Service In Extreme Situations! Sometimes, providing great service in extreme situations can feel impossible. Through no fault of your own, you can find yourself feeling overwhelmed by demanding or ‘difficult’ customers, who feel they are entitled to your immediate attention. It can be a large tour group who have just arrived at your […] More
Here are 6 things you should stop doing because they are holding you back in your career, life and relationships! More
Will COVID Affect Your Chances Of Hospitality Employment? I find myself thinking about whether COVID will affect your chances of hospitality employment. And I am sure you do too! So much has changed since I started my own hospitality employment journey all those many years ago in 1825! Okay, of course I am joking about […] More
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Hospitality Career Progression: How do I become a General Manager? At some point, you will start thinking about your hospitality career progression. In fact, the most common question I get asked during my student seminars is: “How do I become a General Manager and how long will it take me?” So, how do college graduates […] More
Just because you have graduated it does NOT mean you are an instant Hotelier. There is still much to experience and learn! More
When handling complaints in Hospitality we are often told: “The customer is always right!” In fact, many businesses still live by, and preach, this phrase.
But is it true? More
The way to improve your listening skills at work and in life, is to practice Active Listening.
Active Listening means we can give the information Guests need, rather than information we think they asked for because we didn’t actively listen. More
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