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Customer Service Representative - Work from Home

 Telephone & Online Jobs / Posted 3 weeks ago by Sherwin Gonzales / 13 views

Everise
https://weareeverise.com/

Everise Philippines is looking for Customer Service Representative – Work from Home

Job Responsibilities:
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and generating reports as required
Ability to accept and embrace changes within the current business environment

Qualifications:
Stable work history
Professional appearance
Strong detail orientation and excellent communication/listening skills
Ability to pass all skill assessments including demonstrated experience with Microsoft applications
Ability to pass a drug screen and background check
Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
Strong decision making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Ability to type a minimum of 30 WPM
Team player

Interested and Qualified Applicants may go to the url below for applications:
https://customercontactchannels.wd2.myworkdayjobs-impl.com/C3Careers/job/Bonifacio-Global-City/Customer-Service-Representative—Bonifacio-Global-City_R0000305

For more information, please log on to:
https://weareeverise.com/

Contact details

 https://weareeverise.com/

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