FEATURE

For those of you who are yet to meet a good mentor, help is at hand with Real Talk Hotelier Advice.  I have compiled several Words of Wisdom articles, from which you may learn a thing or two from.  You can find the links to these at the end of this article.  More

The Customer is always right! Right?

Well, sometimes guests just simply cross the line. 

What is shocking, when you first enter the Hotel industry, is that some of the worst guest behavior happens in the very top, or most luxurious hotels! 

As hoteliers, we only ask for basic good manners and common courtesy. But apparently for some guests, this is too much to ask.   More

A boss of mine once said “don’t get a honey where you make your money.”  And on many levels that makes a lot of sense.  Sometimes, relationships within the workplace only spell trouble. 

However, that’s not to say that hotelier romances are impossible.  More

I wanted to celebrate the sweetest hotel guests.  Those rare gems who make us remember why we are in this industry.  Guests who show genuine gestures of kindness. Who treat us like family and who take the time to let us know that they appreciate us, and what we do for them.

Gathering the stories together, that you shared, I felt warm and tingly all over at the wholesomeness of it all! More

Embarrassing work moments, well, we’ve all had at least one in our lifetimes surely!  If you haven’t please tell me your secret in the comments, because it’s something I’d love to know! As much as we want to be on top of our game every day, there really are those days when your mind goes […] More

A common question people ask is how to get promoted, especially when they’re new to their hospitality career.  Some “go getters” even ask that question in their job interview.

There are things you can do to fast track your climb up the career ladder.  Here are six tips to get promoted and quickly advance to the higher position you’ve been eyeing. More

There are 10 essential soft skills you need to master if you want a long career in the Hospitality Industry.  All hotel recruiters or service industry employers agree that technical or work skills are important. And they will definitely give you an edge for recruitment or promotion. 

But what is just as vital, for determining how successful you will be in the work place, are your “soft skills”.   More

I’ve learned that while some guests have become numb and view service industry workers as some sort of robot, devoid of feelings. There are still many, many guests who understand that hotel workers are human beings, just like everyone else.

They understand that we are people who only want to be seen, heard and appreciated.  That the smallest things count, and the tiniest bit of kindness from them can go such a long way.

From my own experience, here are 10 ways that hotel guests brighten our day: More

Hotel front liners have been so well-trained at masking their emotions that even when they are having the worst day, you’ll never be able to tell! However, that smile doesn’t always mean that they are happy.

Often, as in any job, there are little (sometimes big) things that immediately set the tone for the day. Even just one of these small annoyances can get you off on the wrong footing and make the day spiral downward. More

Before we start to tackle 2022 it’s time to look back at the Life Lessons 2021 brought to us.

Most of us were ready for 2021 to just be over with, so we could begin 2022 with a renewed sense of hope that things will be better for everyone this year. More

Some of the more common resolutions (and certainly some I have personally attempted!) include losing weight, eating healthier, saving more money, making better relationship choices and quitting vices. 

However, it’s also a good idea to check yourself for work habits that may be hindering your growth, affecting your relationship with your colleagues or setting you up for failure.  More