Operations Agent - Cebu

by Gold Repedro / 309 views

Check-in/Departure Gate:

  • Prepares all check-in supplies and materials needed for the flight.
  • Ensure that stanchions are setup properly prior to opening of counters.
  • Directs guest to the next step at the counter.
  • Performs replenishment of KIOSK supplies, reports any inoperative unit to the supervisor for appropriate handling.
  • Guides the passengers using the KIOSK.
  • Checks all baggage at the conveyor and segregate baggage tagged as LRT.
  • Assist guests in loading their baggage at the conveyor as needed.
  • Collect LRT baggage at the staging area and place it inside the cage for Security to check prior locking of the cage.
  • Ensures that all collected LRT baggage are loaded on its respective flights especially for the last-minute check in.
  • Brings down the LRT cage at BBA area to x-ray all LRT baggage for segregation.
  • Collects baggage tray at BBA and brought up at the counter.
  • Collects offloaded baggage from BBA and endorses to the security counter for release.
  • Assists passengers in the event of flight disruption.
  • Assistance in the boarding gate – Sweepers, Queue Management, Baggage Interception, Releasing of Busses)

Wheelchair (Departure/Arrival)

  • Provides special handling assistance (Wheelchair guest, UM, PRM, EXMO and First Time Travelers, etc.) throughout the airport.
  • Provide proper endorsement to the CSA at the gate for proper handling of guest when boarding.
  • Transport passengers utilizing a wheelchair safely to and from the aircraft.
  • Assist special handling guests in carrying their baggage.
  • Monitor departing/arriving flights for all pre advised special handling guests.
  • Ensures to be at the gate/bay when -10 BSTA to meet guests requiring special assistance at the arrival bay.

Arrival

  • Assist arrival agents in checking the arrival area prior to arrival of flights.
  • Meets the international arriving flight and provide signal to open cabin door.
  • Retrieve arrival documents from the Cabin Crew.
  • Lead the first few passengers to the Arrival Area.
  • Assist arrival agent to secure first and last baggage timings.
  • Collects crew bag from the carousel and secures it at the staging area for the crew to collect.
  • Assist arrival agent to collect unclaimed baggage from the carousel.
  • Bring unclaimed baggage to IBR and/or storage area.
  • Jack wraps all baggage for delivery.
  • Assist with baggage delivery for pickup of delivery courier of 5J at Bay1 for collection.
  • Ensure proper stocking of baggage at IBR and Domestic storage area.
  • Assist with the baggage disposal activity every month.
  • Arrival assistance – Answering baggage queries from passengers.
  • Collect baggage of international to domestic guest baggage after clearing with Customs for transfer to their domestic flight.
  • Manually transfer transit baggage from arrival area to BBA for flight segregation and loading to their respective flight.
  • Direct guests with domestic connection to proceed at the gate.
  • Dispatch shuttle service for guests with Cebgo connection for their immediate transfer.

Document Agent

  • Coordinates with OCC for updated General Declaration (GENDEC).
  • Routes the GENDEC to Customs Immigration and Quarantine (CIQ) office prior departure.
  • Distribute the document to CIQ for arriving international flights.
  • Segregating and directing passengers to the correct processing area.
  • Assist in distributing snack box/meals to disrupted guests.
  • Assist in dispatching guests to their assigned hotel due to flight disruption.
  • Process Customs release, for international unclaimed baggage of guests.
  • Ensures availability of forms needed at the arrival area as required by the Carrier.
  • Perform other duties that may be assigned from time to time.

Qualification:

  • At least 2 years college or vocational-related national related courses
  • Service oriented
  • Goal and result-oriented
  • Good communication skills
  • Listing ID: 37139
Contact details

Lapu-Lapu, Central Visayas, PhilippinesCebu ***** https://1av.com.ph/

Written by Gold Repedro

Cashier

Admin